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Nancy Bach
Nancy Bach has spent more than 20 years in the industry as a quality and operational excellence practitioner and manager. In private consulting, she creates and delivers a Lean Certification course, provides Green Belt training and works with multi-functional organizations to develop strategy and implement process improvement.
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How Often Should You Measure Your Organization's KPIs?
June 29, 2021
Many organizations track their key performance...
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The Truth Behind Operational Excellence Myths
June 29, 2021
Operational excellence (OpEx) can be a mystery...
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5 Signs You Should Change Your Operational Excellence Strategy
June 29, 2021
It’s best to establish a long-term strategy and...
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The Worst Advice We've Ever Heard about Operational Excellence
June 29, 2021
I cringe to write bad advice in case someone...
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The Seven Guiding Principles of Continuous Improvement
June 29, 2021
If you’re not familiar with continuous...
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Why Cross-Functional Collaboration is Essential to OpEx
June 29, 2021
Do you know the story of the three blind men and...
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How to Run a Meaningful Employee Feedback Process
June 29, 2021
A critical component of operational excellence...
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Four Practical DMAIC Examples from Which to Learn
June 29, 2021
As you begin a path to operational excellence,...
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The "Do’s and Don'ts" of the Hoshin Kanri Catchball Process
June 29, 2021
Hoshin Kanri is a collaborative approach to...
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10 Tips for Building a Great Process Map
June 29, 2021
Process maps have tremendous value. Remember the...
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What to Look for In a Continuous Improvement Model
June 29, 2021
The first thing to realize when looking for a...
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How to Make Your Continuous Improvement Program Sustainable
June 29, 2021
Do you remember Aesop’s story of the tortoise and...
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3 Signs Your CI Model Is at Risk, and What to Do About It
June 29, 2021
Just like anything shiny and new, implementing...
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Patient Communications Is An Essential Part Of Patient Care
June 29, 2021
Doctor and patient communication has been...
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Maintaining Equipment in Healthcare Facilities
June 29, 2021
“For want of a nail…a kingdom was lost.” That...
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Manage Distributed Inventory in Healthcare Facilities
June 29, 2021
While managing inventory of patients is a key...
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Turn Your Health Care “Failures to Communicate” into Cool Successes
June 29, 2021
Do you remember the scene in Cool Hand Luke,...
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Manage Patient Experience…and Patient Perception
June 29, 2021
At the core of a patient’s visit to a health...
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8 Lean Wastes: How to Identify & Eliminate Them
June 29, 2021
One of the first steps in applying Lean concepts...
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Operational Excellence Methods: Yes, You Do Need To Make A Choice
June 29, 2021
If you’re a hands-on operational excellence...
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Medication Errors And Adverse Drug Events Can And Must Be Prevented
June 23, 2021
“All we want to do is help our patients, but what...
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Medication Management: Providing Excellent Patient Care
June 23, 2021
The opioid crisis in America has heightened...
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Supply Storage Room Standardization
June 23, 2021
If you want your hospital to operate effectively,...
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Manage Inventory As Thoughtfully As You Do Patients
June 23, 2021
Inventory management seems like a simple concept....
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Opex Solutions to Improve Emergency Department Throughout
June 23, 2021
The typical emergency department (ED) is a case...
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How to Pick a Journey Partner for Continuous Improvement Success
June 23, 2021
The path of continuous improvement can be long...
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How to Drive Culture-Led Continuous Improvement Implementation Efforts
June 23, 2021
The continuous improvement (CI) journey offers...
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Make Patient Safety & Quality Monitoring as Important as They Deserve
June 21, 2021
Patient safety and quality are the most...
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Optimize Referring Provider Communication to Help Improve Patient Care
June 21, 2021
Without referring providers, many healthcare...
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Powerful Influence on a Hospital’s Success
June 21, 2021
In healthcare, as in any organization, one of the...
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Operating Room Turnover…the Next Amazing Pit Stop Achievement?
June 21, 2021
What is the pacemaker in a healthcare facility?...
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Patient Discharge is Much More than Saying “You Can Go Home Now”
June 14, 2021
If you’ve ever been a patient in a healthcare...
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Streamlining Patient Access and Registration
June 14, 2021
When patients are sick, in pain, undergoing...
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Leadership Scope Development
June 14, 2021
In operational excellence, and in life, setting a...
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The Main Pitfall of Strategic Deployment
June 14, 2021
Sun Tzu, who lived more than 2,500 years ago, is...
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See Your Future, Set Your OpEx Vision, Follow Your Path
June 14, 2021
A vision statement sets the stage for operations...
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How to Pick the Right Metrics for Your Organization
June 14, 2021
The acronym SMART has been around for decades,...
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Choosing Operational Excellence Methodology, a Required First Step
June 14, 2021
You can’t just wake up in the morning and “do”...
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"Alternate Facts" in OpEx & What You Can Do About Them
June 14, 2021
Operational Excellence practitioners deal in...
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How to Get Started with OpEx Today & Stop Procrastinating
June 14, 2021
What is the most important factor in real estate?...
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Pro Tips for Educating Your Workforce in OPEX Concepts and Tools
June 14, 2021
Once you have your operational excellence vision...
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Partnerships for Success in an Operational Excellence Program
June 14, 2021
OpEx is not a black box. In reality, it’s often...
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The Great Improvement Scale: How to Set Your OpEx Scope
June 11, 2021
When we talk about “scope” in operational...
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Align Leadership Implement Your OpEx Strategy & Achieve Goals
June 11, 2021
If George Orwell looked at critical factors for...
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What do your OpEx KPIs say about you?
June 11, 2021
Your KPIs should be an indicator of who you are...
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How to Develop Practitioners to Deliver Your OpEx Strategy
June 11, 2021
Creating an operational excellence strategy and...
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How to Drive Collaboration Across Your Organization
June 21, 2018
We all know that two heads are generally better...
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