I’ve got a job for you. Drive my car from Key West, Florida, to Portland, Oregon. You must:
By the way, my car doesn’t have a dashboard; only a steering wheel, gas and brake peddles, a clutch, and manual shift. Good Luck.
Oh, wait! I forgot to tell you.
The roads you must take have no signs, no direction arrows, and no traffic lights. There are no directional lanes outlined, and none of the other cars on the road have break-lights. You get no navigation help other than I told you where to go; how you get there is up to you. If necessary, I’ll give you a quick tutorial on how to drive my car, but then you are on your own.
Does this sound like fun? Sure, it does. And I’ll bet, if asked, you would do your best to perform this work. What if you were paid to do this activity every day? After a few trips, I’ll bet you would optimize your process. Soon, you would be able to explain to me (or anyone) how you do the work, perfectly.
This is what happens in our business processes when we design our work areas without Visual Management. Our employees develop into process experts. When we have more than one employee doing the same work, each will define their own methods for getting it done.
Running a process—new or old—is not stable or efficient when we allow the process to evolve on its own.
The comparison to driving and traffic signs often used when describing the benefits of Visual Management; there’s a good reason why. For many people driving to and from work is the easiest parts of their day. Have you ever asked yourself, why? I contend that the only time driving becomes difficult is when some anomaly comes along; a process blip, or an interruption in the normal traffic.
We usually don’t pay much attention to the Visual Management tools being employed in our daily commute until we encounter a process shift. This is the most valuable reason to employ Visual Management as a part of lean. Let’s design our work processes in a way that provides direction and reaction for when the process requires our extra attention. Visual Management icons and signs provide us a way to depict the standard normal conditions, as well as means for what to do, (i.e., reactions to a condition), when something happens.
Visual Management is everywhere, including restaurants, schools, shopping malls, and highways. We also see Visual Management used in movie theatres, gas stations, and airports.
So do we need Visual Management in our work places? Only if we want things to be easy.
Embedded in work processes two ways, as visual controls and as visual standards, clear visible signs and indicators are the difference between making work easy or keeping work difficult to manage. I view controls differently to standards. In simplest form, a visual standard is a guideline, a visual control provides process status. Rather than words, pictures and icons provide a universal language.
Dashboards, scoreboards, stop signs, traffic and status lights are Visual Management tools that help control the process. Visual controls provide specific process management indications of status.
Examples of Controls:
Lines, labels, direction arrows, and color codes perimeters around process boundaries are forms of visual standards. Visual standards provide a visual representation of the correct way to do something, or the correct placement of process elements.
Simple employment of Visual Management begins with 5S and process layout. Is everything needed for the job available, and is everything is its place? Further process enhancement through visual indicators of process standards creates a sense of control over the process.
As an exercise, go to your Gemba and, without speaking to the process workers or supervisors, try to answer the following questions:
If the questions are difficult or impossible to answer without talking to someone in the process, then Visual Management will increase you understanding and help manage the process.
The value of Visual Management is straight forward. When employed properly Visual Management eliminates shutdowns, speeds up waiting, and reduces rework. Using signage and icons increases process understanding. In our world, as in our processes, not everyone speaks the same language or has the same level of process knowledge as the next person. Visual Management helps everyone gain a clear level understanding as to what the expectations are. What’s that old saying …? One icon is worth a thousand words, or something like that.