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7 Flows of Healthcare
Standard Playbook Offering
Apply proven Lean practices for healthcare entities that aim for best efficiency and flow within 8 core workflows of the system.
The major workflows (topics) covered by this Playbook includes:
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Who Should Consider the Playbook?
Any healthcare system or practice that wants to apply proven Lean principles and practices, particularly those that are focused on fundamental practices for the 7 workflow streams, plus a bonus Leadership flow we've added.What's Included?
We aim to only include features in our playbooks that will provide you immediate value. A few aspects of the 7 Flows of Healthcare Playbook to check out:
- 24 implementation toolkits across 6 workflows
- Dozens of implementation tools, templates, and examples
- Links to relevant external content and resources
- Binomial (yes/no) assessment type to avoid subjectivity
Overview of Playbook Contents
Flow 0: Leadership
- Set & Manage Strategy
- Define KPIs and Targets
- Reinforce Situational Leadership
- Apply Leader Standard Work
- Routinize Gemba Walks
- Manage Organizational Change
Flow 1: Patients
- Patient Access
- ED Throughput
- Patient Placement
- Patient Discharge
- Patient Experience
- Patient Transport
- Patient Room Turnover
- Operating Room Turnover
Flow 2-3: Staff & Information
- Staff Retention & Satisfaction
- Physician Satisfaction
- Interdepartmental Communication
- Referring Provider Communication
- Patient Safety & Quality Monitoring
Flow 4-5: Equipment & Supplies
- Equipment Distribution
- Equipment Maintenance & Work Request
- Inventory Management
- Supply Storage Room Standardization
Flow 6: Medications
- Medication Management
- Medication Error & Adverse Drug Event Monitoring
Flow 7: People/Visitors
- Patient/Family & Caregiver Communication
- Visitor Management
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